Frequently asked questions
How much is shipping?+
Delivery is free on orders over R1,000. Below that threshold, a flat R99 shipping fee applies nationwide.
How long does delivery take?+
Most orders arrive within 2–5 working days in major metros, and 3–7 working days in outlying areas.
What is your returns policy?+
You have 30 days from delivery to return an unused item in its original packaging for a full refund.
Which payment methods do you accept?+
Card payments and major South African EFT/instant payment methods. All payments are processed securely.
Do you offer assembly for furniture and appliances?+
Selected large furniture and appliance orders include optional assembly at checkout — look for the icon on the product page.
Can I track my order?+
Yes — use the order tracking form on your account page with the order number from your confirmation email.