Frequently asked questions
How much is shipping?+
Delivery is estimated at checkout from weight and package size (Courier Guy–style bands). The exact estimate appears before you pay. There is no free-delivery threshold right now.
How long does delivery take?+
Most orders arrive within 2–5 working days in major metros, and 3–7 working days in outlying areas, depending on courier service levels.
What is your returns policy?+
You have 30 days from delivery to return an unused item in its original packaging for a full refund.
Which payment methods do you accept?+
Card payments and major South African EFT/instant payment methods. All payments are processed securely.
What’s in the box?+
See each product page for accessories (stands, remotes, cables). What’s listed on the product is what you receive.
Can I track my order?+
Yes — use the order tracking form on your account page with the order number from your confirmation email.